Unlike a standard phone purchase, every Graphene Phone order goes through a multi-step preparation process before it ships. We source the device, install and verify GrapheneOS, and perform hardware attestation — all before your order leaves our hands.
Your order is confirmed and payment is processed. You'll receive a confirmation email within minutes.
We source your Pixel device from Google or an authorized retailer. For in-stock models this is same-day or next-day.
We flash the latest verified GrapheneOS release using the official web installer, re-lock the bootloader, and configure default privacy settings.
We run the Auditor app to confirm verified boot is locked and device integrity is confirmed via Titan M2 hardware. You receive a copy of the attestation result.
Your device is packed in tamper-evident packaging with the printed setup guide. A tracking number is emailed to you when the label is created.
Total processing time: 3–5 business days before your order ships.
All domestic orders ship free. We use USPS, UPS, or FedEx depending on your location and package weight, selected automatically via EasyPost for the best rate.
| Service | Estimated Delivery | Cost |
|---|---|---|
| Standard Ground (USPS / UPS Ground) | 3–7 business days after shipping | Free |
| Expedited (UPS 2-Day / FedEx 2Day) | 2 business days after shipping | $18 |
| Overnight (UPS Next Day Air) | 1 business day after shipping | $38 |
Note: These are transit times after the device ships. Add 3–5 business days for processing. Total estimated time from order to delivery is 7–14 business days.
We ship to the following countries: United States, Canada, United Kingdom, Australia, Germany, France, and the Netherlands. We are actively working to expand this list.
Once your order ships, you will receive an email containing:
If you haven't received a tracking email within 6 business days of your order, please check your spam folder and then contact us at the email below.
We use EasyPost as our shipping platform, which routes your shipment through USPS, UPS, or FedEx depending on the best available service for your address. You do not need to create an account with any carrier to track your package — the tracking link in your email is direct.
To update your shipping address, contact us immediately after placing your order at [email protected] with your order number.
In the rare event that your package is lost in transit or arrives damaged:
Packages showing "delivered" in the carrier's tracking system but not received should be reported to both us and the carrier within 3 days of the listed delivery date.
For shipping questions or to report an issue with your order:
Email: [email protected]
Please include your order number in the subject line. We respond within 1–2 business days.